4Host mainly has 4 assistance and management plans for its web space and customer area:
- Ordinary assistance (4host provides the customer with the necessary information)> In this case 4host correctly informs the customer for the service it has supplied and provides links for the self-management of the ordered services but does not take care of performing the management or changes for the which only the customer is responsible for.
- Simple assistance (4host on telephone call sets services)> in this case 4host can set on call of the customer by any means of communication and only after strict checks on the customer's identity regarding changes in the customer area or small operations on the control panel hosting (such as creating new e-mails, domain name redirection operations, DNS changes and more) for a total time of approx. 1 hour over a year.
- Advanced assistance (4host on call makes settings in remote assistance on the client's PC or device)> 4host in addition to interventions included in simple management, intervenes on the client's PC if there are problems concerning the service or for configuration interventions on the customer's machine (ex: PC, Macintosh, Smartphone) for the configuration of e-mail, loading of the web page in html, transfer of an internet site via FTP for a maximum duration of 2 hours in a year.
- Full assistance (like advanced management, also performs small interventions on the client's site)> 4host in addition to the operations indicated in the advanced management, can take care of updating various components of the customer's site (various CMS ex: Joomla, Wordpress, Typo3) and / or implementations to secure the client's site for a maximum total of 3 hours of intervention.
This additional service can be requested together with a hosting space (by selecting one of the 4 options) or separately by following this little step-by-step guide or by contacting us with the media available on our site on https: //www.4host .ch
Step-by-step guide to activate the customer area management and web space (hosting) even after ordering a web space:
- Log in at: https://www.4host.ch/clienti/clientarea.php
- go to the services menu> order new services click on: (Select another category)
- Select additional services ... then ...> Hosting service management plans
- Proceed as shown in the instructions on the screen and complete the payment
it is also possible to access and purchase this service by clicking the following link: https://www.4host.ch/clienti/cart.php?a=add&pid=28
We also offer a one-off assistance service and this can always be requested by writing to supporto@4host.ch
Attention: Management services since they are in control of the customer and not only by our technical service, 4host cannot be held responsible for incorrect manipulations after any problem has been solved and in no case will it be possible to request compensation damage due to incorrect handling before or after our intervention.
